Referral coordination for primary care
You refer them.
We make sure
they're seen.
We find the right in-network specialist, contact the patient, book the visit, and keep your team updated. All for free.
Live in under 5 minutes · No new software · HIPAA-compliant
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See how Elera closes the referral loop for your practice.
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Trusted by primary care & pediatric practices
Since using Elera, I've cut my administrative time nearly in half. Patients are getting scheduled faster instead of sitting on callback waitlists, and the whole process feels more organized, efficient, and patient-centered.
Referral & Authorization Coordinator·Elera Partner Practice
92%
of referred patients get scheduled with Elera
1,000s
referrals coordinated
100+ hrs
saved per practice
<5 min
to get set up
Why Elera exists
Today, 60% of referrals never get scheduled.
Once a referral leaves your office, no one owns what happens next. Patients wait on callbacks, staff spend hours chasing status, and the appointment never gets made.
Elera owns that work, on every referral you send.
How Elera works
A dedicated coordinator behind every referral.
Send your referral by fax, email, or upload, just like you do today. Elera does everything after that.
01 · Outreach
A coordinator calls your patient
The moment your referral lands, a coordinator texts and calls your patient to explain the visit, answer questions, and get them booked.
Elera Coordinator
Texting your patient now
Hi! Dr. Patel referred you to cardiology. I can find one in your network and book it for you. Want me to?
Yes please, that would be amazing.
All set! You're booked Thu, Apr 16 at 9:00 AM with Dr. Rivera. I'll text a reminder the day before.
You are awesome, thank you so much for all your help.
02 · Coordination
We handle insurance, records, and prior auth
We match an in-network specialist taking new patients, verify their benefits, gather records from every source, and submit the prior authorization.
Coordinating referral
In progressIn-network specialist matched
Asheville Cardiology
Insurance verified
Aetna · benefits confirmed
Records bundled
Notes, labs, imaging · 4 docs
Prior auth approved
Auth #A-48291
Scheduling appointment…
Matching patient's availability
03 · Closed loop
Track every referral
Real-time status on every referral: contacted, scheduled, or needs attention. When the visit happens, the summary comes back to your chart.
Referral · Cardiology
Confirmed- Specialist
- Dr. Rivera · in-network
- Appointment
- Thu, Apr 16 · 9:00 AM
- Prior auth
- Approved · #A-48291
Visit summary faxed to your chart
Results
The numbers from practices live on Elera.
Every figure below is measured from real referral volume.
92%
Average referral completion
Up from an industry baseline near 40%
117h
Staff time saved
French Broad Pediatrics · live on Elera
94%
Referrals closed
Rainbow Pediatrics · live on Elera
1,000s
Referrals coordinated
Across every major specialty
What patients say
Patients feel the difference.
Every message below is a real text from a patient Elera guided to their specialist appointment.
Security & compliance
Elera signs a BAA with your practice and is bound by HIPAA to protect your patients' information.
- HIPAA-aligned safeguards
- Signed BAA with every practice
- Encrypted in transit & at rest
- Role-based access
- Never sold or used for ads
Review current controls and subprocessors in our Trust Center. Details are also available in our privacy policy and patient messaging consent. Need our BAA for your compliance file? support@elera.health
100% free for your practice
Send the referral.
We'll make sure they're seen.
Create your account and start referring in minutes. Or book a demo and we'll walk you through it.
You can also fax (844) 913-0480 or email referrals@elera.health
Frequently asked questions
How do I send a referral?
Fax your referral to (844) 913-0480 or email it to referrals@elera.health. You can also upload referrals directly at getelera.ai.
Is it really free?
Elera is free for referring providers and patients. We are funded by the specialist network.
What happens after I send a referral?
Our team contacts your patient within hours. We confirm their preferences, find in-network providers, verify insurance, schedule the appointment, and fax you a confirmation.
Do my patients need to create an account?
No. Patients get a phone call and texts from our team, who walk them through everything. There is no portal and no login.
What specialties do you coordinate?
PT, cardiology, orthopedics, dermatology, psychiatry, GI, neurology, ENT, and many more across every major specialty.
Is patient data secure?
Yes. Elera handles patient information as your Business Associate under a signed HIPAA agreement. It's encrypted in transit and at rest, access is limited to the coordinator working the referral and logged, and it's used only to coordinate that referral, never sold and never used for advertising.
Do you sign a BAA with our practice?
Yes, every practice signs one. It's created with your account and you sign it in the app in about a minute, then download the executed copy any time. If your compliance team needs to review it before you send us anything, email support@elera.health.